Terms of Service

These Terms of Service (Terms) are between SpacemanCodes LTD, trading as Sitepulse (Sitepulse, we,us) and the person or organisation using the service (Customer, you). SpacemanCodes LTD is registered in England and Wales under company number 12193639.

By creating an account, accepting a team invitation, purchasing a subscription, accessing the API, or otherwise using Sitepulse, you agree to these Terms. If you use Sitepulse for an organisation, you confirm that you have authority to bind it, and “you” means that organisation. If you do not agree, do not use the service.

These Terms, any checkout or order details, and where applicable our Data Processing Agreement form the agreement between us. Our Privacy Policy explains how we handle personal data. If an expressly agreed order form conflicts with these Terms, the order form controls for that conflict.

Sitepulse is intended for business, trade, and professional use. You confirm that you are acting wholly or mainly for purposes connected with your business, trade, craft, or profession, that you are at least 18 years old, and that you are legally able to enter into this agreement.

You may use Sitepulse to monitor sites for clients or other organisations only where you have their permission or another lawful basis to do so. You are responsible for ensuring that your team members and anyone using the service through your account follows these Terms.

Sitepulse performs automated checks of the sites you add, including uptime, SSL and certificate, DNS, broken-link, and performance checks. It stores results, identifies issues, and sends notifications to destinations you configure. Available checks, frequency, history, seats, site limits, and on-demand usage depend on your plan.

We will provide the service with reasonable care and skill. We may make changes needed to improve security, reliability, usability, or legal compliance; respond to third-party platform changes; or develop the service. We will not materially reduce the core paid service during a current billing period without a valid operational, security, or legal reason.

We may introduce previews, beta features, or experiments. Unless we say otherwise, those features are optional, may be changed or withdrawn at any time, and are provided without a service commitment. Do not rely on a preview feature for critical operations.

You must provide accurate account information and keep it current. Keep passwords, API tokens, passkeys, recovery codes, and other credentials confidential. You are responsible for activity carried out through your account unless it results from our breach of these Terms or failure to use reasonable security.

Team owners control membership, permissions, billing, and team deletion. Members may be able to add or change sites, run checks, manage issues, and configure alerts according to their role. The team owner is responsible for granting appropriate access and removing it when no longer needed.

Tell us promptly at security@sitepulse.devif you believe an account or credential has been compromised. We may require a password reset, revoke a token, or temporarily restrict access to protect the account or service.

Subscriptions

Each team needs an active subscription to use monitoring. Current plans, prices, limits, and billing periods are shown on our pricing page and at checkout. Monthly subscriptions renew monthly and yearly subscriptions renew yearly until cancelled.

Payment

Stripe processes payments on our behalf. You authorise Sitepulse and Stripe to charge the payment method associated with the subscription for recurring fees, applicable taxes, and any amount clearly agreed at checkout. Prices are shown in the currency presented at checkout. You are responsible for taxes that apply to your purchase, except taxes on our income.

Plan changes

A team owner may change its plan or billing period from the billing screen. A change may take effect immediately and may produce a prorated charge or credit through Stripe. Any resulting adjustment will appear in your Stripe billing record or invoice. If a lower plan cannot support current usage, you may need to remove sites, members, or configuration before the change can be completed or before affected features can be used.

Payment failures

If a payment fails, Stripe may retry it and ask you to update your payment method. We may restrict monitoring or account features while an amount remains unpaid. You remain responsible for fees properly incurred before cancellation or suspension.

Price changes

We may change subscription prices. We will give reasonable advance notice, and a price increase will apply no earlier than your next renewal after that notice. If you do not agree, you may cancel before the new price takes effect.

A team owner may cancel future renewal through the Stripe billing portal linked from the Sitepulse billing screen. Cancellation normally takes effect at the end of the current paid billing period. The billing screen will show the subscription end date, and the team may continue using its paid plan until then.

Subscription payments are non-refundable once a billing period begins, except where required by law or where we expressly agree otherwise. Cancelling stops future renewals; it does not retrospectively refund the current month or year. If we end a paid subscription for convenience rather than because of your breach, we will refund the prepaid fees covering the unused portion of that billing period.

You must cancel renewing subscriptions before deleting the relevant team or account. Once paid access ends, scheduled monitoring and other subscription-gated features stop. Data is handled as described in section 12 and our retention policy.

By adding a URL, you instruct Sitepulse and its providers to make automated network and browser requests to that site, inspect public responses, follow public links, resolve DNS records, analyse performance, and where enabled capture a screenshot. You confirm that you own, operate, administer, or otherwise have permission to monitor each site you add.

Monitoring results can be incomplete, delayed, or wrong. A target may block our requests; DNS and network conditions vary by location; JavaScript rendering and third-party APIs can fail; brief incidents may fall between checks; and alerts can be delayed or rejected by an email, chat, webhook, or network provider. Sitepulse is a useful signal, not a substitute for backups, security controls, incident-response procedures, or professional judgement.

Unless we agree a separate service level agreement in writing, we do not guarantee a particular level of uptime, check frequency, detection time, response time, or alert delivery. Displayed check cadences are targets and may be affected by retries, queues, maintenance, rate limits, or events outside our reasonable control.

You must not use Sitepulse to:

• break the law, infringe another person's rights, or breach a duty you owe to someone else;
• monitor, crawl, probe, or access a system without appropriate permission;
• upload malware or use the service to exploit, disrupt, overload, or evade the security of a system;
• circumvent plan limits, rate limits, authentication, access controls, or technical restrictions;
• send spam, abusive alerts, unlawful content, or data to a destination that has not agreed to receive it;
• reverse engineer or copy the service except where applicable law does not allow that restriction;
• rent, resell, sublicense, or provide Sitepulse itself as a competing service without our written permission; or
• submit special category data, criminal offence data, card details, or other highly sensitive personal data that the service is not designed to hold.

Agencies may use Sitepulse to provide monitoring as part of their services to clients, provided they have authority to monitor the sites and remain responsible for their own client relationship.

We may apply reasonable technical limits to protect Sitepulse and other users. If your use creates unusual load or risk, we will normally contact you to find a workable solution before restricting it, unless immediate action is needed for security or service stability.

You retain ownership of the site details, notes, files, configurations, and other content you submit (Customer Data). You give us a non-exclusive licence to host, copy, process, transmit, and display Customer Data only as needed to provide, secure, maintain, and support Sitepulse and to follow your instructions.

You are responsible for the lawfulness, accuracy, and quality of Customer Data and for having the rights needed to provide it to us. You should not use Sitepulse as the only copy of information you need to retain.

Our Privacy Policy explains how we handle personal data. Where we process personal data on your behalf, the Data Processing Agreement applies. The security page describes the measures used to protect the service.

Sitepulse relies on and connects with third-party services, including hosting, browser rendering, performance analysis, payment, identity, email, chat, and webhook providers. If you enable an integration, you authorise us to exchange the information needed to provide it.

Third-party services have their own terms, policies, availability, and technical limits. We are responsible for our integration code and our choice and management of processors, but we do not control a third-party service or accept responsibility for its independent acts, omissions, or changes. You may disconnect optional integrations at any time.

Sitepulse and its software, design, documentation, branding, and service content are owned by us or our licensors. Subject to these Terms and payment of applicable fees, we give you a limited, non-exclusive, non-transferable, revocable right to use the service during the agreement for your internal business purposes and authorised client work.

If you send feedback or suggestions, you allow us to use them without restriction or payment. This does not transfer ownership of your underlying Customer Data or confidential information.

You may stop using Sitepulse at any time. A team owner may cancel its subscription and, once no renewing subscription remains, delete the team. You may delete your account after cancelling subscriptions for teams you own.

We may suspend or restrict access where reasonably necessary to address a security risk, unlawful use, material breach, unpaid fees, harm to another user, or a threat to the service. Where practical, we will explain the reason and give you an opportunity to fix the issue. We may terminate this agreement for a material breach that is not remedied within a reasonable period after notice, or immediately where the breach cannot be remedied or the law requires it.

We may discontinue the service for business reasons by giving reasonable advance notice. If we do so during a prepaid billing period, we will refund the unused portion unless the service ends because of your breach.

On team deletion, Sitepulse removes that team's sites, checks, issues, invitations, and notification configurations from the active service. Deleted user accounts are permanently pruned after 30 days. Limited copies may remain temporarily in encrypted backups or where retention is required by law. Sections intended to survive termination (including payment, intellectual property, confidentiality, liability, and general terms) will continue.

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or receive the service, protect it with reasonable care, and disclose it only to people and providers who need it and are bound by confidentiality.

Confidential information does not include information that is public through no breach, was already lawfully known, is received lawfully without restriction, or is independently developed. A party may disclose information where law requires it, and will give advance notice where legally permitted.

We warrant that we will provide Sitepulse with reasonable care and skill and substantially as described in the service and documentation. If we breach that warranty, tell us promptly and we will use reasonable efforts to correct the affected service.

Except for that express warranty and any term the law does not permit us to exclude, the service is provided “as available”. We do not warrant that it will be uninterrupted, error-free, compatible with every site or integration, or that every issue will be detected. Information produced by Sitepulse is operational guidance, not legal, security, financial, or other professional advice.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of terms implied by law about title, or any other liability that cannot legally be limited.

Subject to that, neither party will be liable for loss of profit, revenue, anticipated savings, business, goodwill, or opportunity; loss or corruption of data; or indirect or consequential loss. This exclusion does not apply to amounts you owe, misuse of the other party's intellectual property or confidential information, or your obligations under section 16.

Subject to the exclusions above, each party's total aggregate liability arising out of or relating to the service and these Terms will not exceed the greater of $100 and the fees paid or payable by Customer for the affected service in the 12 months before the event giving rise to the claim.

The limitations in this section apply only to the extent permitted by law and reflect the fees charged, the nature of an automated monitoring service, and each party's ability to reduce risk through backups, security controls, and appropriate operational processes.

You will reimburse us for reasonable losses, damages, and external legal costs resulting from a third-party claim that arises directly from Customer Data infringing that party's rights, your monitoring a system without authority, or your unlawful or deliberately abusive use of Sitepulse. This does not apply to the extent the claim results from our breach, negligence, or unauthorised modification of Customer Data.

We will notify you promptly of a claim, allow you reasonable control of its defence and settlement, and provide reasonable cooperation at your cost. You may not agree a settlement that admits fault or imposes an obligation on us without our consent, which will not be unreasonably withheld.

We may update these Terms to reflect changes to the service, law, security requirements, or our business. We will post the updated Terms and change the date above. For a material change, we will give reasonable advance notice through the service or by email.

A material change will apply from your next renewal or 30 days after notice, whichever is later, unless it is required sooner by law or to address an urgent security issue. If you do not agree to a material change, you may cancel before it takes effect. Continued use after the effective date means you accept the revised Terms.

Notices. We may send account notices by email, through the service, or both. You must keep your account email current. Legal notices to Sitepulse should be sent to support@sitepulse.dev.

Assignment. Neither party may transfer this agreement without the other's consent, except to an affiliate or as part of a merger, reorganisation, financing, or sale of substantially all relevant assets, provided the transfer does not materially reduce the other party's rights.

Force majeure. Neither party is responsible for delay or failure caused by events outside its reasonable control, but this does not excuse payment obligations. The affected party will take reasonable steps to reduce the impact.

No waiver; severability. A delay in enforcing a right is not a waiver. If a term is unenforceable, it will be adjusted only as much as necessary and the rest will continue.

No partnership. These Terms do not create a partnership, joint venture, agency, employment, or fiduciary relationship between the parties.

Third-party rights. A person who is not a party to this agreement has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

Entire agreement. This agreement is the complete agreement about the service and replaces earlier discussions or agreements on the same subject. This does not limit liability for fraud or fraudulent misrepresentation.

These Terms and any non-contractual dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Before starting formal proceedings, each party will try in good faith to resolve the dispute by giving the other a written description of the issue and allowing at least 30 days for discussion, unless urgent injunctive relief is reasonably needed.

Questions about these Terms can be sent to support@sitepulse.dev or through our support page.